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Web Accessibility Statement

Our goal is to make our website as accessible and inclusive as possible in terms of content, design and layout. We aim to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1.

Below you can find a list of ways our website currently supports accessibility, along with any known issues and what we are doing to fix this (next review: April 2023).

If you have any suggestions or are experiencing any difficulties downloading files or accessing a particular page, please contact us at

Plain English

We use Plain English as much as possible. Occasionally where projects are more complex, we might use more specific language. In these cases, we will include a glossary, references or definitions, to support understanding.

Open captioning

All new Heart of Glass video content (post 2018) on our website and social media channels include embedded open captions as standard.

Text size and contrast

Our text is 16pt or more and has a contrast ratio of at least 7:1 for normal text and 4.5:1 for large text. The Accessibility button at the top of the page allows you to change the size of text and increase contrast.

Alternative formats
Although we make our communications as accessible as possible (Plain English, concise wording etc.), we recognise that people with some types of visual impairments, learning disabilities, or neurodivergent profiles may still have difficulty accessing written information. We offer all our recruitment packs and Artist Open Call opportunities, in PDF, Audio and Plain Text versions. Alternative formats for any downloadable information are available on request.

Alt text
From April 2022, all new images on our website and social media channels will have alt text. We are working through our archived website pages to ensure all images from the past two years’ projects also include alt text.

Keyboard navigation
All of our website content can be navigated by keyboard and switch users (except for a known issue with YouTube embedded videos). There is a ‘Back to top’ button at the bottom of the homepage to enable keyboard and switch users to return to the top of the page and main navigation.

All hyperlinks appear in a different colour to aid accessibility and links are underlined to help users to understand what to do.

Further updates for review in April 2023:


‘Skip to Content’

Additional keyboard navigation
For a known issue with YouTube embedded videos.